Question - What should be the cost of AMC for a 4 Lakh Equipment- Hows this calculated?
Introduction of AMC
In today's competitive Ophthalmology Scenario quality is of paramount importance so that services are continued to the patients without any disruption. Hence it's important for all our equipment such as OCT, Phaco Machines, to have an AMC so that it can perform optimally on repeated use. Also since most of our Organisations are smaller centers we may not have a biomedical Engineer or manpower with specialized skills to take care of the Equipment. Hence it makes sense to have an AMC for all our equipment, but since most Ophthalmologists feel that AMC costs are high we do not opt for it. Hence what is an ideal AMC cost is a question that is always in our minds.
It's very important to sign an AMC contract once the warranty period of the Equipment is over.
Advantages of AMC
1) Saves from Unexpected Repairs, and saves the Costs of these Repairs
2) Round the Clock Availability of service Engineers so that there is no disruption in our work.
3) Planned Maintenance at Regular Intervals.
4) Genuine Spare Parts that are provided by the companies.
Annual Maintenance Contracts depends on Multiple Factors
Types of AMC
Comprehensive - Which Includes the cost of replacement of spares and Periodic Maintenance.
Non-Comprehensive- Which includes only Call based maintenance.
Onsite- Where the Engineer visits your facility
Carry in- Where you have to carry the equipment to the service facility
Usually, Ophthalmic AMC is onsite.
Importance of AMC contracts
The Contract is a document that is signed by the Owner of the Equipment and the company which agrees to provide the service support. Usually, the AMCs are signed for a period of one year which can be extended based on mutual agreement. The contract can be only for maintenance or can be a comprehensive contract which would include costs of spares etc. ( Which spares are included and which are not should be mentioned) If there is periodic maintenance then the duration of the maintenance visits should be mentioned clearly. Mention of response time and a penalty clause if the company fails to honor the contract should be drafted in the contract.
Do not sign the contract provided by the company without reading - its very important to read each and every line before you sign
Cost of AMC
Again there is no thumb rule on the costing for the AMC, Only Maintenance contracts would be cheaper ( Approx 5% of Equipment cost) A Comprehensive maintenance contract can typically go upto 10 % of the Equipment costs. But this may vary on the type of the equipment type of service required and many other factors.
We will soon be uploading sample AMC contracts in our Resources section.