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First of its kind Online course for Patient Counselling focusing on various aspects of the process of patient counselling and the art and science behind it. Counselling is a skill which has a direct impact on patient care and revenues of the Hospital, and it is especially important for the staff involved in counselling to do it in with a humane and scientific approach combined. This six-week course would equip patient counsellors with latest knowledge and skills to do their jobs better.

Course Duration: Jan 6th 2022 to Feb 11th 2022

Mode of Delivery: Online Every Thursday - Friday 6 PM to 8 PM

  • Existing counsellors in an ophthalmic practice
  • Newly identified counsellors in a practice
  • Ophthalmologists who are counselling their patients themselves
  • Basics of eye
  • Advancements in eye care
  • Communication skills
  • The counselling processes.
  • Communication for counselling
  • Role of a counsellor
  • Handling phone queries.
  • Interactive Counselling.
  • Tracking effectiveness of your counselling
  • Case Scenarios and Mock Drills
  • Certificate of Participation.
  • Access to Leading experts.
  • Live online event enabling active two-way participation
  • Training methodology involving case studies and hands-on sessions

Important * More session details will be updated soon

  • Date & Time
    Topics
    Speakers
  • January 6th

    Introduction to Counseling

    -
  • January 7th

    The Counseling processes

    -
  • January 13th

    Basics of Eye - Anterior Segment

    -
  • January 14th

    Basics of Eye - Posterior Segment

    -
  • January 20th

    Advancements in Eye Care - Anterior Segment

    -
  • January 21st

    Advancements in Eye Care - Posterior Segment

    -
  • January 27th

    Communication Skills

    Topic :

    Introduction to communication
    Verbal communication
    Nonverbal communication
    -
  • January 28th

    Interactive Counseling and Mock Sessions

    Topic :

    Effective communication for counseling
    Mock sessions
    Interactive Counseling
    Using art of communication for counseling
    Involving other departments in counseling
    Mock sessions
    -
  • Date & Time
    Topics
    Speakers
  • February 3rd

    The Counseling Material

    Topic :

    The Counseling Material
    Developing your own tools
    Readymade tools provided by companies
    Utilizing tools effectively
    -
  • February 4th

    Telephonic Conversation

    Topic :

    Telephonic Conversation
    Basics of telephonic conversation
    Handling queries over telephone
    Short counseling over telephone
    -
  • February 10th

    Practice Sessions

    -
  • February 11th

    Tracking Effectiveness of Counseling

    Topic :

    Tracking Effectiveness of your Counseling
    Keeping track of counseling record
    Counseling conversion rate
    Monitoring the Counseling for improvements
    -