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First of its kind Online course for Patient Counselling focusing on various aspects of the process of patient counselling and the art and science behind it. Counselling is a skill which has a direct impact on patient care and revenues of the Hospital, and it is especially important for the staff involved in counselling to do it in with a humane and scientific approach combined. This six-week course would equip patient counsellors with latest knowledge and skills to do their jobs better.

Course Duration: March 2023 - April 2023

Mode of Delivery: Online Every Saturday - Sunday 6 PM to 8 PM

  • Existing counsellors in an ophthalmic practice
  • Newly identified counsellors in a practice
  • Ophthalmologists who are counselling their patients themselves
  • Basics of eye
  • Advancements in eye care
  • Communication skills
  • The counselling processes.
  • Communication for counselling
  • Role of a counsellor
  • Handling phone queries.
  • Interactive Counselling.
  • Tracking effectiveness of your counselling
  • Case Scenarios and Mock Drills
Pratik P Khismatrao
Management Consultant Platinum Black
Pratik is a seasoned Healthcare Management Professional with more than 15 years of experience , He has worked for Ophthalmic Leaders like Alcon and Allergan .
His core skill areas are in Counselling, Branding, Patient Education , team building and Evidence based Management. He has conducted more than 50 workshops on Patient counselling and marketing and is a regular speaker in National and International Conferences.
Dr. SENTHIL TAMILARASAN
Founder and CEO of Ophthall Practice Development
Dr Senthil Tamilarasan goal is to help support Eye Care Practices address these challenges and then help them to grow and reach the next level.
Ophthall is Indias Only Practice Development Organization for Ophthalmologists supporting 2500+ Ophthalmology Practices.
Activities of Ophthall Include- Practice Development Conferences, Consultancy Services for Eye Hospitals, Group Purchase of Ophthalmology Equipments/ Consumables, Business support services for Eye Hospitals
  • Certificate of Participation.
  • Access to Leading experts.
  • Live online event enabling active two-way participation
  • Training methodology involving case studies and hands-on sessions

Important * More session details will be updated soon

  • Date & Time
    Topics
    Speakers
  • March 04

    Introduction to Counseling

    -
  • March 05

    The Counseling processes

    -
  • March 11

    Basics of Eye - Anterior Segment

    -
  • March 12

    Basics of Eye - Posterior Segment

    -
  • March 18

    Advancements in Eye Care - Anterior Segment

    -
  • March 19

    Advancements in Eye Care - Posterior Segment

    -
  • March 25

    Communication Skills

    Topic :

    Introduction to communication
    Verbal communication
    Nonverbal communication
    -
  • March 26

    Interactive Counseling and Mock Sessions

    Topic :

    Effective communication for counseling
    Mock sessions
    Interactive Counseling
    Using art of communication for counseling
    Involving other departments in counseling
    Mock sessions
    -
  • Date & Time
    Topics
    Speakers
  • Apirl 01

    The Counseling Material

    Topic :

    The Counseling Material
    Developing your own tools
    Readymade tools provided by companies
    Utilizing tools effectively
    -
  • Apirl 02

    Telephonic Conversation

    Topic :

    Telephonic Conversation
    Basics of telephonic conversation
    Handling queries over telephone
    Short counseling over telephone
    -
  • Apirl 08th

    Practice Sessions

    -
  • Apirl 09th

    Tracking Effectiveness of Counseling

    Topic :

    Tracking Effectiveness of your Counseling
    Keeping track of counseling record
    Counseling conversion rate
    Monitoring the Counseling for improvements
    -

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