First of its kind Online course for Patient Counselling focusing on various aspects of the process of patient counselling and the art and science behind it. Counselling is a skill which has a direct impact on patient care and revenues of the Hospital, and it is especially important for the staff involved in counselling to do it in with a humane and scientific approach combined. This six-week course would equip patient counsellors with latest knowledge and skills to do their jobs better.
Course Duration: September 2022
Mode of Delivery: Online Every Thursday - Friday 6 PM to 8 PM
- Existing counsellors in an ophthalmic practice
- Newly identified counsellors in a practice
- Ophthalmologists who are counselling their patients themselves
- Basics of eye
- Advancements in eye care
- Communication skills
- The counselling processes.
- Communication for counselling
- Role of a counsellor
- Handling phone queries.
- Interactive Counselling.
- Tracking effectiveness of your counselling
- Case Scenarios and Mock Drills
- Certificate of Participation.
- Access to Leading experts.
- Live online event enabling active two-way participation
- Training methodology involving case studies and hands-on sessions
Important * More session details will be updated soon
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Date & TimeTopicsSpeakers
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Sep 01
Introduction to Counseling
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Sep 02
The Counseling processes
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Sep 08
Basics of Eye - Anterior Segment
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Sep 09
Basics of Eye - Posterior Segment
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Sep 15th
Advancements in Eye Care - Anterior Segment
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Sep 16th
Advancements in Eye Care - Posterior Segment
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Sep 22th
Communication Skills
Topic :
Introduction to communication
Verbal communication
Nonverbal communication-
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Sep 23th
Interactive Counseling and Mock Sessions
Topic :
Effective communication for counseling
Mock sessions
Interactive Counseling
Using art of communication for counseling
Involving other departments in counseling
Mock sessions-
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Sep 29
The Counseling Material
Topic :
The Counseling Material
Developing your own tools
Readymade tools provided by companies
Utilizing tools effectively-
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Sep 30
Telephonic Conversation
Topic :
Telephonic Conversation
Basics of telephonic conversation
Handling queries over telephone
Short counseling over telephone-
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Date & TimeTopicsSpeakers
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Oct 06th
Practice Sessions
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Oct 07th
Tracking Effectiveness of Counseling
Topic :
Tracking Effectiveness of your Counseling
Keeping track of counseling record
Counseling conversion rate
Monitoring the Counseling for improvements-
